Effective Date: April 16, 2026
Zenthralux Sphere primarily delivers digital goods electronically. Most products do not require physical shipping unless explicitly stated otherwise on the product page.
1. Digital Delivery
Most orders are fulfilled by electronic delivery, account crediting, code issuance, or other digital methods depending on the specific product.
2. Processing Time
Many eligible orders are processed within minutes to a few hours after successful payment confirmation. Some orders may take longer due to manual verification, anti-fraud review, system maintenance, publisher-side limitations, or incomplete customer information.
3. Customer Responsibility
Customers must ensure that all submitted information is accurate, including player ID, UID, server, region, platform, game title, and any required account details. Incorrect information may cause delay, failed delivery, or delivery to the wrong account.
4. Delayed Orders
An order may remain pending while payment or account details are reviewed. If additional information is required, our support team may contact you before fulfillment is completed.
5. Failed or Missing Delivery
If you believe that your order was paid but not delivered correctly, please contact [email protected] with your order number and relevant supporting information. We will investigate and provide a reasonable solution where applicable.